Shipping Policy

Shipping & Return:

United Kingdom Delivery

We promise we’ll do absolutely everything we can to ensure you receive your order within the timeframe specified.

We work with our couriers who have a 97.8% accuracy for their 24-hour service and a 98% accuracy for their 48-hour service.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we’ll act quickly to locate it and send a replacement.

Your Order Delivery:

Please allow 3 working days from the date of despatch before contacting us to chase a parcel. If your order hasn’t arrived by 8pm on the third working day, please let us know.

We’ll then contact our courier to investigate and locate the parcel.

Please note: The investigation can take up to 48 working hours to be completed from the date we contact the courier. Items are classed as missing in transit by our courier if they haven’t been delivered within 7 days from the date of despatch. At this point we’ll ensure replacements are sent to you immediately.

Europe & Rest of World Delivery

* Items are classed as missing in transit by our couriers if they haven’t arrived within 14 days from the date of despatch.

* If your order hasn’t arrived by the delivery estimate given on your dispatch email, please let us know and we’ll contact our courier to locate it.

* The investigation can take up to 48 working hours to be completed from the date we contact the courier.

* All claims for missing items or orders must be made within 21 days of the date of your order.

* If your order contains many multiple items there may be an additional charge. If an additional charge applies, we will contact you in advance of product despatch.

For any more enquiries regarding postage costs and/or destinations please email customerservice@bargainfactoryoutlet.co.uk

During busy times and bank holidays, delivery times may be extended.

* Orders placed after 5PMGMT will be despatched the next working day.

* For example, if you place your order after 5PMGMT on a Friday or over the weekend, we’ll dispatch   it the following Monday.

Return Policy:

*30 days return period.

* We hope you love your order, but if not, you can return it back to our warehouse within 30 days from delivery.

* Any returned items must be in new, unused condition, with labels attached and in the original packaging.

* If your items arrive back with us within the 30-day period, we’ll process a full refund back to your original payment method. Once received, we will let you know and process your refund within 5 working days for card transactions and straight away for credit accounts.

Late returns

* We do not accept returns outside of the 30-day period

* The 30 days starts from the day after the items were delivered to your address

* Your statutory rights aren’t affected.